Support
Contact Us
Have a question, found a bug, or need help with Velo? We're here to help.
Email: hello@veloreader.com
We aim to respond within 24 hours on business days.
Frequently Asked Questions
What file formats does Velo support?
Velo reads DRM-free EPUB, PDF, TXT and Markdown files. Books bought from Kindle or Apple Books are locked to those stores and cannot be opened in any third-party reader. Import directly from your device or through the iOS Share Sheet.
How do I import a book?
Tap the "+" button in your library, or use the Share Sheet from Files, Safari, or any other app to send an EPUB or PDF to Velo.
What are the reading modes?
- RSVP: Words are displayed one at a time at your chosen speed for focused, rapid reading.
- Scrub: Not a mode so much as a hand on the stream — swipe to rewind or skim ahead with momentum, find your place, and drop back in.
- Reader: A traditional, beautifully typeset reading view.
Does Velo work offline?
Yes. Imported books are stored on your device and are fully readable with no connection. Saving a web article and the optional Enhanced Processing pass both need one.
How do I sync my library across devices?
Cloud sync is a Velo Pro feature. Create a Velo account, subscribe, and your books and reading progress sync automatically across your devices.
How do I cancel my Velo Pro subscription?
Subscriptions are managed through your Apple ID. Go to Settings > your name > Subscriptions on your device to manage or cancel.
How do I delete my account?
Email hello@veloreader.com and we will delete your account and all associated data within 30 days.