Support

Contact Us

Have a question, found a bug, or need help with Velo? We're here to help.

Email: hello@veloreader.com

We aim to respond within 24 hours on business days.

Frequently Asked Questions

What file formats does Velo support?

Velo reads DRM-free EPUB, PDF, TXT and Markdown files. Books bought from Kindle or Apple Books are locked to those stores and cannot be opened in any third-party reader. Import directly from your device or through the iOS Share Sheet.

How do I import a book?

Tap the "+" button in your library, or use the Share Sheet from Files, Safari, or any other app to send an EPUB or PDF to Velo.

What are the reading modes?

Does Velo work offline?

Yes. Imported books are stored on your device and are fully readable with no connection. Saving a web article and the optional Enhanced Processing pass both need one.

How do I sync my library across devices?

Cloud sync is a Velo Pro feature. Create a Velo account, subscribe, and your books and reading progress sync automatically across your devices.

How do I cancel my Velo Pro subscription?

Subscriptions are managed through your Apple ID. Go to Settings > your name > Subscriptions on your device to manage or cancel.

How do I delete my account?

Email hello@veloreader.com and we will delete your account and all associated data within 30 days.