Support

Contact Us

Have a question, found a bug, or need help with Velo? We're here to help.

We aim to respond within 24 hours on business days.

What file formats does Velo support?

Velo supports EPUB and PDF files. Import them directly from your device or through the iOS Share Sheet.

How do I import a book?

Tap the "+" button in your library, or use the Share Sheet from Files, Safari, or any other app to send an EPUB or PDF to Velo.

What are the three reading modes?

RSVP: Words are displayed one at a time at your chosen speed for focused, rapid reading.
Scrub: Swipe to move through text at variable speed — slow down or speed up as you like.
Reader: A traditional, beautifully typeset reading view.

Does Velo work offline?

Yes. All imported books are stored on your device and are fully readable without an internet connection.

How do I sync my library across devices?

Create a Velo account and enable cloud sync. Your books and reading progress will sync automatically.

How do I cancel my Velo Pro subscription?

Subscriptions are managed through your Apple ID. Go to Settings > your name > Subscriptions on your device to manage or cancel.

How do I delete my account?

Email hello@veloreader.com and we will delete your account and all associated data within 30 days.